Last updated: Nov, 2025
Welcome to Cuddly Dolls. These Terms of Service (“Terms”) outline the rules and guidelines that help keep our website safe, respectful, and easy to use.
By accessing or making a purchase on our site, you agree to these Terms.
Our goal is always to treat you with honesty, warmth, and care — the same way we craft every Cuddly Doll.
1. Overview
This website is operated by Cuddly Dolls. Throughout the site, the terms “we,” “us,” and “our” refer to Cuddly Dolls.
By visiting our website, using our services, or completing a purchase, you engage in our “Service” and agree to be bound by these Terms, including any additional policies referenced or available on our site.
If you do not agree with any part of these Terms, you may not use our website.
2. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence.
You may not use our products or website for any unlawful, harmful, or unauthorized purpose.
Any violation of these Terms will result in immediate termination of your access to the Service.
3. Product Information
We take great pride in offering dolls crafted with artistry, care, and emotional storytelling. While we strive for accuracy in product details, descriptions, and photography, slight variations may occur due to materials, craftsmanship, or display settings.
We reserve the right to modify or discontinue any product at any time without notice.
4. Order Acceptance & Billing Accuracy
We may refuse or limit any order at our discretion, including orders that appear to be placed by resellers or automated bots.
You agree to provide complete, accurate, and current purchase information.
If we make changes to or cancel an order, we may attempt to notify you using the email and billing details you provided.
5. Pricing & Payment
All prices on our website are listed in the currency shown at checkout. Prices may change without notice.
We accept secure online payments through approved third-party payment processors. By submitting your payment information, you authorize us to charge the applicable amount for your order.
We are not responsible for delays or issues caused by payment processors.
6. Shipping & Delivery
Shipping timelines vary based on location and carrier availability. Estimated delivery times are provided for convenience and are not guaranteed.
Once an order is shipped, responsibility transfers to the shipping carrier.
However, we’re always here to help — our team can be reached at cuddlydolls2025@gmail.com for assistance.
7. Returns, Exchanges & Cancellations
Our full policy is detailed on our Returns/Refunds page (available on our website).
Generally:
- Returns may be accepted for unused, undamaged items within the stated time frame.
- Refunds are issued once the return is received and inspected.
- Some products may be non-returnable (e.g., clearance, gift cards, limited editions).
- Cancellations may be requested before an order ships but cannot be guaranteed.
8. Personal Information
Your submission of personal data through the store is governed by our Privacy Policy.
Please review it to understand how your information is collected, used, and protected.
9. Third-Party Tools & Links
Our site uses third-party tools such as:
- WooCommerce
- Google Analytics
- Meta Pixel
- Pinterest Tag
These tools help us improve our store and share meaningful content with you.
We are not responsible for how third-party services handle your data — please review their policies.
Occasionally, our website may feature links to external sites we do not control. We are not responsible for their content, safety, or practices.
10. Intellectual Property
All content on this site — including images, graphics, product descriptions, branding, and text — is owned by Cuddly Dolls and protected by copyright and intellectual property laws.
You may not copy, reproduce, modify, or use any of our content without our written permission.
11. Prohibited Uses
You are strictly prohibited from using the site:
- For unlawful, fraudulent, or harmful purposes
- To interfere with security features
- To upload viruses or harmful code
- To collect personal data of other users
- To spam, phish, or scrape information
- To violate intellectual property rights
Any misuse may result in termination of service.
12. Disclaimer of Warranties
We do our best to ensure accuracy, quality, and reliability — but we cannot guarantee:
- That the website will be uninterrupted or error-free
- That product descriptions will be completely free of small variations
- That all information is always current or complete
Your use of the Service is at your own discretion and risk.
13. Limitation of Liability
To the fullest extent permitted by law:
- Cuddly Dolls is not liable for indirect, incidental, or consequential damages.
- Our total liability for any claim shall not exceed the amount paid for your order.
This does not affect any rights you may have under consumer protection laws.
14. Indemnification
You agree to indemnify and hold harmless Cuddly Dolls, its owners, team members, and partners from any claim or demand arising from your misuse of the website, your violation of these Terms, or your infringement of any third-party rights.
15. Changes to the Terms of Service
We may update these Terms from time to time.
Changes will be posted on this page with an updated date.
Your continued use of the website constitutes acceptance of the revised Terms.
16. Contact Information
If you have questions about these Terms, we’re here to help.
Email: cuddlydolls2025@gmail.com
Website: www.cuddlydolls.com